恒大證券及恒大期貨 Evergrande Securities and Evergrande Futures

Platform FAQ


Where to download Online Trading Platform?
Go to “Software Download Area” in our website, Select “Online Trading System”, Click Download at Sharp Point SPSystem R8.759” .

Unable to install Online Trading Platform
Sometimes, the computer had installed some software will cause SP Trader Installer error and unable to install. Go to “Software Download Area” in our website, Select “Online Trading System”, Click Download at Sharp Point SPSystem R8.759(Direct Execute File)”, Click Download or Download Auto Extract version and run the downloaded file.

Unable to login Online Trading Platform
•If Host information is correct. Please check your network can be connected to Internet, There are no firewall turn on on your network and your windows, There are mostly use SP Trader in office will block by co-operate network, please consult to your net work administrator.
•If it is showed that user already login, please call our CS for help

Login successful but unable to show the realtime quote(AA Stocks) information. The window is grey in color and showing “loading…”or Blank
• Please download "SUN Java VM" in our  “Software Download Area” in our website.
•Turn off Java (SUN) in the advance properties of your web browser (generally is Internet Explorer) then reboot the computer and try login again

Screen lack after login
Method 1
Client should try the following steps to delete the failed file and login again. System will down load a new file autonomic
Step 1: Go to the Tools and select “Internet Options”
Step 2: Press "Delete file"
Step 3: Confirm

Method 2
Client download this program After the downloading, please reinstall the program. (This method is provided by AA Stocks)

The realtime quote information window not show on screen
Select Market on the top of the SP Trader then select Web price. The window may comes out.

Not value after entry product
Don't select port 80 in the login screen.

Unable to place order
• If first time Login SP Trader, You must change password before place order
• Invalid product code, check stock no. and add .hk after stock no. Close the window of "Enter Order" and open it again.
•Insufficent fund, check the buying power
• Quantity is not multiple of board lot
•Incorrect price, set price must within +/- 24 tick of spread

Connection lost
•Network problem, check for connection with Internet
•Re-login SP Trader due to Network connection problem
•Close Windows Firewall
•Reset Internet connection
•Restart the computer

How to calculate the buying power
Buying Power:Cash Balance + Transaction Amount + Lockup Amount + Credit Limited + Security Loan Limited

How to calculate NAV
NAV:Cash Balance + Transaction Amount + Security Market Value

Close position Order
After perform closed positon, the type of closing will be saved automatically for next order.

Disclaimer: Information contained in this message is not intended to provide professional advice or any of it constitutes a solicitation or an offer to buy or sell investment products. Evergrande Securities and Evergrande Futures will not represent or warrant such information is accurate, complete and up-to-date. Evergrande Securities and Evergrande Futures will not accept any liability in relation to the content of this message.

There will be risk in investment. Before investment, you must carefully consider if the investment products or services are suitable for you, in light of your investment objectives, experience and financial position. Price of investment products may move up or down and may become valueless. Losses would be incurred as a result of buying and selling investment products and you should accordingly be aware of all risks pertaining to investment. As such, you are strongly advised to seek independent professional advice whenever appropriate.

Contact Us

Customer Service Hotline:
Tel: +852 3550 6888 (Hong Kong, China)
Tel: +86 400 120 3830 (Mainland, China)

Dealing Department:
Tel: +852 3550 6998
       +852 3550 6813

Technical Support:
Tel: +852 3550 6921

Copyright © 2018 Evergrande Securities (Hong Kong) Limited and Evergrande Futures (Hong Kong) Limited. All Rights Reserved.